We at Bolt London pride ourselves on our professional customer services and despatch teams, who do their best to process, pack, and ship your order within one day of receiving it. We do not always manage to meet this aim but we often exceed it.
We deliver to over 200 countries across the world.
A shipping charge will be incurred and this is calculated at the point of order and is dependant on the weight of the product purchased and the destination, rest assured our prices are calculated with you in mind.
Once your order has left our warehouse, you can track its progress online. Your consignment tracking ID will be sent to you by email you can also simply click on 'My Account' in the top menu bar and you will be asked for your email address and the password you set up when ordering. Once you've entered these, you'll see a list of your current orders. If the order has been despatched, you'll see an order tracking number alongside it. Use this tracking number to find out how your order is progressing. You'll see a status against your order to tell you what has happened to it. The status will be one of the following
Pending: We have received your order and awaiting payment confirmation.
Processing: We are processing your order. Your order might be at any point between us sending the order to the warehouse and the warehouse being ready to despatch it.
Despatched We have despatched your order. You'll receive an email confirming this and giving you a tracking number.
Delivered: Your Products have arrived.
Delivery times may be longer if you live in a remote area of the UK.
Speed of delivery
It is one of our critical aims as an online shop to deliver your goods as quickly as it is possible to do so. However, there are two processes that affect how quickly your order reaches you: 1) Time to despatch from placing order, which Bolt Jeans is responsible for and 2) Time to deliver from despatch, which is handled by our carriers in the vast majority of cases.
Time to despatch from placing order If you order before 2pm on a weekday you can expect us to despatch goods within 24 hours of placing your order or sooner in most cases
There are two main reasons why orders are not despatched within these timeframes:
i) Incomplete Match on Your Payment Details: Where the payment details are not fully matched at the point of ordering we require further verification to begin processing your order (your order status will be on â€œProcessingâ€). In order to gain a full match, your billing address and postcode must completely match those of the card owner; i.e. it must match the address on the cardholder's statement. We accept orders where the billing address does not match that of the cardholder if you are a previous customer or if there are innocent circumstantial reasons why there may not be a match. These orders will be checked by our team and released more quickly. However, to ensure expediency we require you to contact us to provide further verification. Your order status may remain Processing' until we receive that verification. To avoid such delays, please make sure your billing address details match those of the cardholder and if you are a first-time customer, that your billing address matches your shipping address.
ii) Stock Not Found: It is rare that orders are placed which we are unable to immediately fulfil as we do our best to ensure that our website does not display sizes which we know are not available in our warehouse. However, technology is not always perfect and occasionally our stock database does not accurately reflect the available stock and this causes instances where items are ordered that cannot be found. If this is the case your item will be backordered and we will make every effort to replenish the item you have ordered or you will be offered an alternative. Our best efforts ensure that we keep these instances to fewer than 5% of orders. Time to delivery from despatch (Carrier or Royal Mail)
Standard to UK - Standard orders are shipped using a carrier 48 service which in the vast majority of cases takes 48 working hours from the point of despatch. Therefore, orders received on a weekday before 2pm with fully verified payment details should be received within 2 working days. Occasionally deliveries will fall outside this timeframe due to difficulties in locating stock or problems experienced by carrier, however, we would expect your goods to arrive no later than 5 working days after despatch. Items going to Northern Ireland, Scottish Highlands or Central London may take longer as these go with a Singed for Royal Mail service.
Standard to Europe/Channel Islands â€“ These items are sent using Royal Mail service. Or DPD Europe, which usually takes 3-6 working days to arrive from the point of despatch.
Standard to outside of Europe â€“ These items are sent using Royal Mail service Scheduled service, which usually takes 7-10 working days to arrive from the point of despatch. (Approx. 6 days for Canada and the USA)
For our returns policy please refer to our Terms of Business
If you would like a hard copy of our Terms of Business you can contact us either in writing, telephone, fax or email :is important that you follow the steps below to enable us to process your order efficiently and to ensure you do not incur any unnecessary costs:
One of our Customer Services Representatives will be available on +44 1254 681 400 between 9.30am and 5.30 GMT to help in any matter you need to discuss.
What if I'm not in when you deliver?
Deliveries will usually be made between Monday to Friday (unless a Saturday pre-noon delivery has been requested) between 9am and 5pm.
We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made to deliver your goods, the Carrier will leave a card at the delivery address confirming that they have attempted delivery your goods. This card contains a contact number so you can speak directly to Carrier or the representative and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot.
After two failed delivery attempts, your items will be held at the local depot for 21 days before being returned our warehouse.
How do I change an order?
We cannot change orders after we have accepted them however, if you contact one of our Customer Services Representatives on +44 1254 681 400 any time between 08.30 and 17.30 GMT we can discuss your situation. It would be helpful if you could have the following details to hand:
Date of the order